Comparison
Tidio alternative: L'Atelier du ChatBot
L'Atelier du ChatBot is a European Tidio alternative for businesses that want an AI assistant that answers on its own, captures contact details and books appointments. Tidio starts from live chat and charges its Lyro AI agent as a per-conversation add-on; L'Atelier du ChatBot includes AI in a flat euro price: €29/month for 3,000 messages, €69/month with lead capture, Google Calendar/Calendly booking and white label. Data is hosted in Paris.
Updated September 29, 2026
| L'Atelier du ChatBot | Tidio | |
|---|---|---|
| Publisher | NEXPERIO SAS, France | Tidio (Poland / USA) |
| Data hosting | Supabase, EU West region (Paris) | Not covered here — see Tidio's policy |
| Entry price | €29/month excl. VAT (Starter, 3,000 AI messages included) | Free (50 conversations/mo); Starter $24.17/mo (100 conversations, 50 Lyro AI conversations) |
| Lead capture + appointment booking | Included from Agency, €69/month (8,000 messages) | Lyro AI agent add-on from $32.50/mo for 50 conversations |
| White label | Basic from Agency, full on Pro (€99/month) | See Tidio's terms |
| AI models | Gemini included; OpenAI, Anthropic, Gemini from Agency | Lyro, Tidio's own AI agent |
| Trial | 14-day free trial, no commitment | Free plan; trial on paid plans |
Tidio prices checked on September 29, 2026 on its official pricing page, in USD. Units differ: L'Atelier du ChatBot counts messages, Tidio counts conversations or resolutions. Check current terms before deciding.
When Tidio is the better choice
- You want a free plan to start with live chat.
- Your team answers live and needs a shared inbox and marketing flows.
- You run Shopify and want a tool that is very common in that ecosystem.
When to choose L'Atelier du ChatBot
- You mainly want to turn visitors into appointments and leads, not equip a support team.
- You want a flat price in euros with AI messages included and a warning before any overage.
- You want a European publisher with data hosted in Paris.
- You are a web agency reselling white-label chatbots with a client portal.
- You want to choose the AI model (OpenAI, Anthropic, Gemini).
Frequently asked questions
Is L'Atelier du ChatBot cheaper than Tidio?
It depends on usage. For an autonomous AI chatbot, L'Atelier du ChatBot includes 3,000 AI messages for €29/month, while Tidio's Lyro starts at $32.50/month for 50 conversations (checked Sept 29, 2026). For plain live chat handled by a team, Tidio's free plan may be enough.
Can I switch from Tidio?
Yes: remove Tidio's script and paste L'Atelier du ChatBot's. The assistant learns your website automatically and you can import existing FAQs (PDF, DOCX, TXT, CSV).
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